Refund & Cancellation Policy
Effective Date:
At DHIRPURE, each order is prepared and packaged with complete devotion and care.
1. Cancellation Policy
If you need to cancel an order, you may do so within 12 hours of placing it or before it has been dispatched from our facility—whichever comes first—by messaging us on WhatsApp (+91 7424918600) or emailing dhirpure.in@gmail.com for a full refund. Once an order has been shipped and handed over to the delivery partner, cancellations cannot be processed.
2. Returns & Exchanges
Due to the nature of spiritual and sacred aromatic products, we do not accept returns or exchanges on opened or used products.
3. Damaged, Missing or Incorrect Items
However, if your package arrives damaged, broken, or with missing or incorrect items, we will promptly offer a free replacement or refund.
4. Requesting a Replacement or Refund
To request a replacement or refund, please notify us within 48 hours of delivery by emailing or messaging us with your Order ID along with photos and an unboxing video showing the issue.
5. Refund Processing
Once verified, refunds will be processed within 5 to 7 business days back to your original payment method (UPI, Net Banking, or Card).
6. Replacement Shipping
In cases of verified damaged or wrong items, DHIRPURE bears all replacement shipping costs.